It has also expanded into new areas, he said, such as a service aimed at helping businesses manage physical office space, including an app with an interactive map for reserving desks or conference rooms. They include a digital whiteboard that can be used before, during and after an online meeting, and real-time automated translations, among other tools. Zoom in the past year has released hundreds of new features and upgrades for its videoconferencing app, said Gary Sorrentino, the company’s deputy CIO. For now, most of the company’s technology teams, among other business groups, continue to work remotely, he said. He has no plans to swap out these apps any time soon: “We continue to rely on these platforms in our day to day,” Mr. WebEx videoconferencing tools for internal and external meetings. Said the company uses both Microsoft Teams and Petrone said.įor Zoom, prying commercial customers away from stalwart enterprise IT vendors won’t be easy, she said. “The pandemic has made this competition even tighter,” Ms. That is putting added pressure on Zoom to innovate quickly and stay apace with market challengers, said Laura Petrone, principal analyst at research firm GlobalData PLC.

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